If your business goals are repeat business, then good customer service is important in making it happen. According to a recent survey, one bad customer service will not make customers come back to place an order, because loyal customers still bring more profit than the average new customer, that’s the importance of a business finding ways to establish communication with regular buyers and not rule out the possibility of including telephone service to customers call center tijuana. If the company’s first line of customer service is not handled properly, it is likely that the customer will not buy or be interested in our business. That is the importance of ensuring that every call center tijuana staff give quality service because without monitoring the performance of the call center, a company may lose their customers without them knowing it.
It is also something to be put in your priority when your target market is focusing in the older group of people. This is because the older customers place importance on a service in their lives because they have experienced since there is no Internet, they are more accustomed to direct interaction. Therefore, older customers tend to use the direct customer service platform unlike younger customers that prefer indirect interaction to give reviews or to file a complaint.
According to a survey, from the 55-64 years age group, an unsatisfactory call service experience will cause a 63% decrease in purchasing power and they will no longer want to use the product or brand. In business demographics, you have to invest more in customer service, while customers between the ages of 18-24 years are reported to have more tolerance in getting a poor call service experience. But 54% of respondents said they tend not to buy products or brands from bad business anymore, because at that age they formed a relationship or community in their lives about how the business service experience they got, and this had a positive effect on them and company. So, make sure that you get the best call center for your business.
Titan Call Center Tijuana
Lorenzo Barcelata #26, 1, 22435 Tijuana, B.C.